Poor customer service

The service received from standard bank is utter garbage, I've been with the bank for over 10 years and they have always failed to deliver outstanding service, recently spoke to a lady from the standard bank prestige account department name is Moremi or so and she advised me that my prestige account would be activated the same day.. a few days later she requested payslips which was sent and then she advised that it would he evaluated and today 24th January 2024 she calls again and says she needs a letter from HR confirming employment which is garbage..standard bank need to employ proper staff who are qualified to carry out the job as task as the service provided is poor.