SN
Sumathree N
1 reviews | Active since Jan 2015
10 Aug 2023, 22:00
Poor customer service
My husband has a secondary credit card which he mislaid on the 30July 2023. At 6pm I called the lost card division explained the secondary card is lost. Please stop it and re order spoke Dukamogelo. She instead stopped my card and charged me 160. Said cost is 145.Reordered me a new card. We went into the bank on Monday 7th aug. To discover she did not order a card for my husband. I requested she call me. Instead she reversed the 160. No return call. We reordered a card and must now wait another 7 working days. We going on holiday and needed the card. Absolutely *********** and poor customer service
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Standard Bank's replyOfficial
11 Aug 2023, 06:59Dear Sumathree
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply11 Aug 2023, 06:59
Official
Dear Sumathree
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***