poor customer service

I was promised by the business manager from Overport city Durban that my funds will be cleared when I get to Johannesburg for my business trip , after being in the bank for two hours I was moving backwards instead of standard bank's logo \moving forward . Due to funds not being cleared , I cancelled my flight from Johannesburg on Sunday and I had to rebook on Monday night and I had to suffer a loss of income on Monday I would like a clear explanation on why my funds has still not being cleared . I am considering moving my account to another bank "