JH
JAJ H
1 reviews | Active since May 2014
25 Nov 2019, 10:22
Poor customer service
I have a personal loan with SB which according toe my records, was paid up end Oct. On 6 Nov I e mailed ***, requesting confirmation. Received a reply stating that the request was sent to ***. I sent a number of mails to this address, no respone. On 11 Nov I again contacted information, received a reply that my request was sent to LILUInbound @standardbank.co.za and C&***. and PersonalLending ***. I again sent the request direct to these mail addresses. C&L automated response that this mail box no longer responds to complaints. NO response from ***. or *** It is now three weeks since my initial request. TOTALLY UNACCEPTABLE CUSTOMER SERVICE
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Replies (2)JH
JAJ H's updateReviewer Update
26 Nov 2019, 15:22I received two replies from one of tyhe departments I contacted. Neither understood my request that it be confirmed that my loan account has been paid up. Both stated that my account has not been handed over for collection which was never a question.
JH
JAJ H's update26 Nov 2019, 15:22
Reviewer Update
I received two replies from one of tyhe departments I contacted. Neither understood my request that it be confirmed that my loan account has been paid up. Both stated that my account has not been handed over for collection which was never a question.
Standard Bank's replyOfficial
27 Nov 2019, 07:59Dear Hoffie Hoffmann
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
Standard Bank's reply27 Nov 2019, 07:59
Official
Dear Hoffie Hoffmann
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***