Poor customer service

Recently switched to standard and I regret ever making that decision. Everytime I am trying to get assistance their customer support team never answers since from 22 June trying to get assistance and never got none. Saturday went to the branch and they told me it’s month end and they are busy I should come back some other time. 1. There is a transaction I made to my Capitec account and even now I haven’t received it. 2. Been trying to verify my card for Apple Pay and they gave me a number to call and no one has answered for 2 weeks now. Ballito Junction mall is the worst, stay on the queue for 2 hours or even more than that to get assistance or chased away.