Poor Customer Service

on the 9 December 2015 Shayan Horsley called me to proceed with my credit card application. She requested that I email my documents to her and that she will call me back, I would like to report her for her slack attitude towards my application and that even today she has not called me to proceed with my application. <br> <br> If I find out that my documents were used **********ly I will report her and standard bank to the police.<br> <br>