Poor customer service

In the past 48 hours, Standard Bank’s customer service has reached an unacceptable low. As a loyal customer, I have always defended the institution, but the deterioration in service—especially since the reliance on digital platforms—has become undeniable. For two days, I have been trying to get a business consultant to contact me via the call center, but despite repeated efforts, there has been no response. I find myself effectively held hostage by Standard Bank, unable to access my own funds. This is not just an inconvenience; it is actively harming my business and my professional reputation. At this point, I am left with no options and can no longer recommend Standard Bank for business banking. I strongly advise new business owners to consider alternative institutions that prioritize customer service and operational efficiency.