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Philile
1 reviews | Active since Feb 2025
19 Mar 2026, 15:49
Poor customer service
Standard bank in Cresta mall refused to help resolve a ***** case about someone who **** and said I ****med her. I showed them proof that I refunded her but they refused to help me. My account has been suspended for over 3 days and I’m losing business. I have reported the matter to their ***** department, emailed an affidavit, sent our communication between me and the person and proof of payment. They turned me away and said I must call the person even though I explained to them that she told me in the presence of the police that she will not retract the case.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Mar 2026, 15:58Dear Philile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2026, 15:58
Official
Dear Philile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Philile's updateReviewer Update
19 Mar 2026, 15:59Are you going to resolve my issue?
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Philile's update19 Mar 2026, 15:59
Reviewer Update
Are you going to resolve my issue?
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Philile's updateReviewer Update
19 Mar 2026, 17:33Please call me again, I missed your call
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Philile's update19 Mar 2026, 17:33
Reviewer Update
Please call me again, I missed your call