Poor customer service

5 DAYS LATER STILL WAITING FOR YOUR RESOLUTION ON THE BELOW COMPLAINT!!!

I am very dissappointed in how standard bank has been handling my 76 year old grandmother's account.

First they couldnt do a simple power of attorney process for us as per our request,instead suggested a stop order to my FNB account which doesnt really work because some months like this month it does not come through.

Guess what that means during this horriffic pandemic? My 76 year old grandmother has to go find someone(as she lives by herself) to go to the bank with her, because a very responsible and helpful standard bank consultant once decided to not issue my grandmother with a card saying she can withdraw money from the bank whenever necessary. That did not sit well with me as its obviously not convenient, when i enquired the consultant and her manager madgalene molepo blamed the card thing on my grandma saying she said she doesnt want a card. Like seriously? The main reason why she wanted to do power of attorney in the first place was because she HATES going to the bank,so why would she then want to withdraw money at the bank everytime?

I live in cape town,i have a busy schedule,the last time i managed to go to polokwane was january 2019. Earlier this year i was supposed to go home and help my grandma fix this one time and get over it,infact i had intended to move her from standard bank. Unfortunately i had postponed my trip home to april, as i went on vacation during the months of january and february and couldnt go home as planned due to lockdown.

I went to our table bay branch twice to request that they assist me with this and they said they couldnt because my grandma has to be in the branch.

Right now i have to make a call,which breaks my heart,to call her and tell her im sorry i wont be able to buy you those building materials as agreed,because the stop order didnt go off, you need to find someone to accompany you to the bank.

My mom sometimes accompanies her when she is not on duty,but she just had an accident on monday,so she doesnt have a car right now. What worries me the most is that my grandma now has to use public transport to go to the bank.

I wanted to call the bank and ask if they can do manual transfer to my account but i already know the answer"NO WE CANT she has to be in the branch".

Think about the above and rate your own service.