Poor customer service

I have been struggling with an error on my profile for nearly a month and i have had over 10 attempts at getting someone to help me including making an international call, spending over 20minutes with a consultant, whilst roaming. I have recieved multiple automated emails with reference numbers and a promise of being contacted in 48 hours but with no response. I wrote to forex department and after over a week since sending my query, i recieved a response and was asked to send screen shots of the error( i am unable to make outgoing international payment from my app or internet banking). I immediately sent a reply but have never heard from them since that response. I wrote to "my banker" according to my app but he said he no longer has administrative control over my account. This is unacceptable! I am out of the country, i need to make an urgent international payment, but standard bank does not care. I have been banking with standard bank for over 10 years!