Poor Customer Service

I was at the Emal Mall, in Witbank Emalahleni, Standard Bank branch, on 10 December 2024. I learnt that my daughter's account which I opened for her when she was young has been frozen, hence the reason I could not retrieve the funds which I have deposited into it in Nivember 2024. I was told the account has been frozen in September 2024. My question is why was the function of depositing money into the PureSave account not frozen. I was not informed in writing, telephonically nor by email before the account was frozen. The lady banker tried to help until she called the CustomerCate line. As I was in a rush I had to return the next day with a copy of my daughters birth certificate. To my dismay I was told my daughter must go to the nearest Standard Bank with her ID and another bank's bank statement with proof of address showing. I spent R80 travelling by taxi in two days to go back and forth only to returned home without my money. I am requesting a resolution as I need the funds to be taken out of the frozen account. My daughter is not in Witbank at the moment and she cannot go to the bank as well. I cannot transfer or buy anything as the money is locked into the PureSave account. I cannot do transactions on the Standard Bank App on the PureSave account anymore. Your prompt response will be appreciated in terms of how I can get my money back. I have been a customer of Standard Bank all my life. Never have I experienced such delays and unexplained behaviour before.I have no access to my money, it is extremely frustrating. I am so disappointed.