poor customer service

I went to stankard bank lambton and was waiting for 35 minutes before I was attended to only to realise that a form needed to be printed for me to fill in and fax to the credit department. Surely rani that was at the reception could have known this. There was only one consultant helping the customers while the others was on lunch. Can they not take their lunch breaks when the bank is busy filling up with other people that have taken lunch to go sort out their business in the bank? I was on a list to be called and guess what there was a discussion in the 5 min at reception (looking at the customers in the book) I was sitting and waited for 35 minutes more and when the consultant arrived back from lunch called a customer (who's name was after mine) before me. That is unacceptable , action needs to be taken. I think the staff should be monitored as they are not taking their jobs seriously