Poor customer service

I would like to go on record and state, how poor standard bank has handled my financial matters. Firstly, I call in during lockdown to request a payment holiday and the consultant told me they would get back to me. This never happened. Also, they are putting charges on a cheque that is dormant, which doesn't have an overdraft. I;m tired of this bank. They treat their customers, the worst. Not to mention, how rude you get their retentions consultants, especially one lady whom I spoke to you and she dropped the call in my ear. Atleast you can have some sympathy, especially under the circumstances.