Poor customer service

I went to Highveld mall in Witbank to apply for a business account, I was told that the business bankers are in saveways, the lady was kind enough to offer submitting my paper work for me and said a banker would contact me after 48 hours. 3 days later, no contact so I decided to go to the standard bank at Saveways, upon getting there, I explained and the gentleman who attended me said there is no way he could know the banker to whom my application was sent to, he was in such a hurry and just gave me his email address and told me to resend my docs to him and he would assist. I was a bit hopeful but 4days later there was no response from the bank. I again drove a distance to Saveways again, sat there for over an hour, the gentleman finally came to attend to me, showing me he had no time for me, he then told me he had received my mail but had not yet gone through it, that when he 'finds time he would. This is now almost a week since then but still no communication from him. I guess he's not found the time yet. This is so frustrating, how can an ordinary business account take a month to open... Such poor customer service 😢