Poor Customer Service

In October, i decided to call standard bank for them to temporary block my card because i was sceptical with my last transaction. They told me it is blocked and i should just call in to unblock it. If i'm not mistaken, i blocked it on the 11. After two weeks, i went into the Fordsburg branch to activate it. The lady at reception said i should rather call and have it activated, and she pointed me to the desk. She made the call and said i should wait for someone on the other end. Someone answered after 15/20 minutes. Passed the security questions and the credit card was activated. That was very simple. Got out of the bank and went to the ATM to test the card. It did not work and still showed it was blocked. I was told on the phone it is active immediately. Went back into the Bank and this time i wanted to see someone. The reception said i must wait and i will be next.A lot of people that were there in the line before me were not so happy at all until the receptionist explained that i was before them, blah blah blah. Spoke to someone who said the card is active but i should wait 24 hours. Immediately i knew this will be a problem and i started regretting not just asking for a new re-issued credit card. After 48 hours, i tried the card at Pick N Pay and the card showed blocked.I then tried it at our local Butchery and the same thing happened. I decide not to stress and will just call the bank after the 15th of Nov and ask them to replace the card.I managed to call on the 18/19 to ask the bank to replace the card. I spoke to someone on the phone from card division. I told her to place replace my card, and she said she can not do it because the card was not lost or ******. Then i asked if the card can be unblocked because she said the card is blocked. She said she will transfer me to another team that can unblock the card. I got to the other team just to be told that the Card is not blocked. I started feeling like i'm a grade 5 fallout. I tried explaining my situation and that did not help at all. I couldn't believe the levels of *********** people i was dealing with. So i can not be issued a new card because it is not ****** or lost. They say it is active and on Saturday i went again to Pick N Pay and the card still showed it was block. How pathetic and disappointing of Standard Bank. How did it come to this?