Poor customer service

I app**** for a bond last month and it was approved within a week. I enquired about something and was told that certain amendments will be made and I will receive an updated pre-approval documents within three business working days. Its almost a month now since i was told that the amendments will be made. i am told the same thing every time, being that \ we still waiting for a feedback from the amendments department". i mean how on earth can it take some1 over two weeks to make an amendment. Vinolia said she made the necessary requests to get the matter resolved and all what she can do now is to wait for a response. I requested to speak to the specialist consultant and he promised to get this sorted out ASAP. I hope it gets sorted because right now i am even thinking of withdrawing my application. i have been a loyal client of Standard Bank for many years and this is my second bond application however they dropped the ball in the way they handled my application this time.<br> Tlabo"""