Poor customer service

What a terrible, unprofessional experience and service from Standard Bank, in particular Standard Bank Homeloans. After applying for a homeloan with standard bank, (customer for over 30 years already) the delays on their side were unacceptable, which resulted in having to sign documents again, and further delays, resulted in me paying additional occupational rent. After 3 months of ongoing correspondences with client services, with all parties involved, Homeloans only played delaying tactics, sent me around in circles , and simply put it back to me to say, they do not refund. I must claim from the agents. What nonsense. The agents had nothing to do with the documents waiting for approval by the Bank. We also experienced a debit card *****. After visiting 2 branches, many calls, and wasting 2 days, the bank denied assistance, due to lack of management and delegation, and experience, and simply made it our problem. Our family of 4, have now moved over to another Bank, far better service, and efficient! We will now move our bond account. Loyalty does not count, and service does not exist with Standard Bank!