POOR CUSTOMER SERVICE!!!

A few days ago my son and I went to Standard bank Umhlanga to upgrade his student account. We arrived at 1.21pm exactly. We were 4th in the queue and asked to wait for a consultant. We waited until 2.17pm (4 minutes short of an HOUR) WITHOUT anyone coming to tell us how long we still had to wait, and then, thinking that this wait was ridiculous, I asked the lady how long we still have to wait. She rep**** that we were STILL only 3rd in the queue!!! In other words, had we waited, we would have been in for a wait WAY OVER AN HOUR!!!!! What makes matters worse, is that there was only ONE consultant working over this period of time, and there must have been 10 of us waiting to see him??!!!<br> This customer service is disgusting! I am tempted to take my son to ABSA! How on earth can the branch manager ALLOW their staff to take lunch over the busy 1-2pm period??? And if they do, how is it possible to only have ONE consultant on duty??? There were 3 other employees working in the other booths, NONE of them assisting customers, and when I asked why they could not assist, I was told that that was not there job???? Standard bank, you WASTED an HOUR of my time !!!! Priorities are wrong!!!