Poor Customer Service

The absolute worst bank. I am currently switching banks and I will never go back to Standard Bank. I have had issues from my business account to my cheque account to my Ucount rewards, even to Household Insurance. I have had no luck with telephonic consultants, one consultant in particular gave me such an attitude. I have had to wait an hour on hold on the phone to log a household insurance claim. Each time I phoned through, even to query the status, I had to wait roughly an hour before my call was answered. Clearly you have a large number of customers, what with the large amount of people calling in that are causing your lines to always be busy, so it makes sense to hire more people to assist instead of using that money to increase your bottom line. You guys are beyond useless, and you definitely don't deserve my customer loyalty. It is no wonder that you have recently been rated below industry average by your customers: https://businesstech.co.za/news/banking/307332/south-africas-best-and-worst-banks-according-to-customers/