Poor customer service

I found out from a friend of mine whom i transferred money to via standard bank cell phone banking on the 1st March that the money is not reflected in his standard bank account. As I was near standard bank branch ,I decided to go inside and query as to why the money that i transferred on the 1stMarch is not reflected on the 2ndMarch .The sercice consultant that was supposed to assist me (Daisy) asked for the ID of which i didn't have and said we can try using the biometric system to verify you ID but if it doesn't work she won't be able to help me .( Why spend money on system that are malfunctioning)I said that's not fair to me cause it's not my fault that standard bank 's failure to ensure that they have working system will now result in situation that I will not get help.All i wanted was for the consultant to check if i tranfered the money to my friend standard bank acc or Fnb acc since both of his account are linked as beneficiaries. .unfortunately on the beneficiary list only the name and surname appears and not acc numbers ( beneficiary added by standard bank official )and I explained to the consultant yet she kept on asking me for my friend's acc number which money was transferred to ...I even lost my cool cause if the account number were visible or reflected next to the beneficiary name I wouldn't have ask for her to check for me...She was quick to answer instead of understanding ..its the type that listen to answer not listening to understand. After all i left without being helped.