NM
Naledzani M
1 reviews | Active since Dec 2018
22 Dec 2018, 14:26
Poor customer service
I made a stop order from Standard Bank to FNB from June to October 2018 to my surprise the money didn't reach my account. Since October to date I haven't received my money. The Std bank is telling me that my money went to FNB Namibia. I am am a South African who has never went to Namibia. Since October I have been between FNB and Std bank. Last week the Std bank told me to go to FNB were in the FNB refuse to help me saying they can only talk to standard bank. I would like my money to go back to my Standard Bank account.
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Standard Bank's replyOfficial
23 Dec 2018, 03:43 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply23 Dec 2018, 03:43
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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