POOR CUSTOMER SERVICE!!!

Poor customer service. I came across a very reluctant call centre rep who is not customer centric at all. She showed no enthusiasm to assist me as me as a prestige client. I explained to her my previous experience of the transaction that I wanted to make and she was hell bent to not help and told I have done this alot of times try to force me accept senseless charge for doing an inter account transfer that the bank does not offer on all self service platforms. I am the customer and I know the banking process more than you because I have dealt with it time and time again. I asked her to KINDLY double check and I was met with resistance and attitude. I was polite and spoke softly and respectfully as I can and even apologised for asking this offer because I could her in her tone that she is one of those call center agent that do not want to do their jobs on a weekend. I am expecting a call from the supervisor Lebo Majala/ Majola who was suppose to call me the minute I put down the call.