Poor Customer service

I have two issues with this bank that I have been using for years. First, one day I was withdrawing money from an ATM but the money never came out but I received a notification that it came out. I called the bank and they said they'll investigate to this day I have never received not even a progress SMS(Its been about 7 Months). Second one I was purchasing some items from a store when I received a notification that the purchase was successful, a day later a similar amount was taken from my account to that particular store,again like a normal person I called the bank only to be sent from pillar to post until they finally told me it's not their problem but the store. Went to the store they pointed to the bank. As a last resort I went to the Welkom branch and a lady by the name of Debra Seeretsi explained that the money will be refunded by the bank into my account in a few days, which it did. In General standard bank has no customer service s****s.