LS
Lynette S

1 reviews | Active since Oct 2012

16 Aug 2018, 12:14

Poor Customer Service

I called Standard bank to apply for a limit increase on my Credit Card, i was given email address to send my documents ( ********** and i did, but to date i still have not received any acknowledgment of my email being received and i have got any feedback, customer service sucks

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Replies (2)
Standard Bank
Standard Bank's reply16 Aug 2018, 15:08
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Aug 2018, 10:30
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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