Poor customer service

We went to standard bank wonderpark on the 25/05/2018 to open an estate account, we were advised to complete a form and one of the business consultant will contact us the following account they only work on appointment, to this date we are still waiting for the call, I called their call centre because for some reason there is no direct line to the branches you have to go via the call centre, call centre agent George tried to put me through but the branch doesn't answer, I have been calling them everyday since Monday 04/06/2018 still no answer, I emailed them then this was their response. Good day

Thank you for your email regarding the Deceased Estate.

We sincerely apologize for the delay in responding to your query and any inconvenience caused.

Please be advised that we have forwarded your e-mail through to our Deceased Estate department as they are best equipped to assist you with your query.

And the other department responded by saying Good day

Kindly be advised that you will have to visit that particular branch in order to obtain assistance with opening the estate late account.

Regards

So now we have to go back to the branch to make another appointment, really their service sucks pity I cant go to another bank because we were advised to open the account with the same bank the deceased was using.