Poor Customer Service
I have received a call from standard bank stating that they have not received a reply from previous correspondence . What correspondence do they speak of as I have not received any . This is unacceptable . The last call centre agent that called me, I told her I have been answering the same question so I do not know what previous correspondence I have not rep**** to .
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
As per our conversation on your personal email. Please note the matter was referred to Product for their attention. They will reconsider your request for our future research and developments.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
I would like to thank you for bringing this to our attention. We really appreciate your loyalty and support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised.
As per our conversation on your personal email. Please note the matter was referred to Product for their attention. They will reconsider your request for our future research and developments.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
I would like to thank you for bringing this to our attention. We really appreciate your loyalty and support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***