Poor Customer Service

Its really really worrying how unimportant I am to Standard bank as their prestige account holder. I have a lot of products with this bank, vehicle insurance, credit card, vehicle finance etc, but they just do not value my business at all.

I have two vehicle finance accounts with STD bank, I was approached by Wesbank to move my vehicles to them as they offered me a prime interest rate. Out of courtesy I then called STD bank to ask them if they could review my interest rate on my vehicles just so I don't have to move my accounts. This is the response I received.

"Good Morning

We are unfortunately unable to amend your rate, as the rate is only open for negotiation before the deal is signed and loaded on to the system. Xoliswa Khumalo PBB Operations Shared Services | VAF Specialised Portfolio Solutions Tel +27 11 ********** | Fax +27 86 ********** | ********** "

So to me it looks like I am just getting a middle finger from STD bank with this response, and basically I am being told I can move to Westbank if I want to. Just to let you know, I will not be moving just my cars, I will move everything.