Poor customer service

I was at Standard Bank Woodlands standing in the queue to close my account. When I got to close my account I was informed that I still owed an amount of R61.60 for service fees. I asked whether I could pay with card upon which the co sultans asked which card/bank and I answered Investec. She rep**** saying that they do not have access to that bank??? I still do not understand why she said that. I had to go to the ATM to draw cash and when I arrived at the teller I was told I owe R9.80 for the deposit fee of R61.60. Just another way to make more money. That is pathetic. I was then told by the teller assistant that the account is just closed. I then told her that that is what I have just done and that is why I am paying the fee applicable so that I can close it. She responded y taking her time and walking over to the consultant who closed my accounts. When she came back she proceeded to give me my change (and in a very abrupt way) and taking her time issues me with my change, with a few 1 cents????? Really??? Standard bank are you kidding me. She couldn’t even work out how much change to give me. To top it all off your bank manager and so called assistant at the information desk were so unhelpful, all they did was stare at the people in the bank. I have received better service at other banks! I am shocked at the level of efficiency and professionalism at this Standard bank branch. Do something about it Standard bank. It’s shocking! Luckily I will no longer have to deal with you as I have moved to another bank.