NB
Nerisha B

1 reviews | Active since Nov 2017

29 Nov 2017, 11:25

Poor Customer Service

Dear standard Bank

Gateway branch : All your consultants busy walking and turning with paper work in their hands , im not sure if their pretending to be busy, and having a merry good time chatting, whilst i waited for 20 min to be attended further more none if these consultants were really busy.

I needed to invest money as matter of urgency , even your front desk staff left me sitting there like a fool instead of attending to me or directing me to the right person after them knowing dam well what i was there for .

Angry customers are very observant customers so be weary of your surounding when you guys decide to ignore your clients.

Thank you for wasting my time .

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Replies (2)
Standard Bank
Standard Bank's reply29 Nov 2017, 11:49
Official

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Nov 2017, 07:53
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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