Poor Customer Service

I was at the Grove Mall Standard Bank on Saturday on 18 November 2017. The front desk asked to help me as I told my enquiry they referred me to Enquiries Desk to get a Letter from the Bank. I went to the lady who was on the right hand side as you walk towards the Enquiries Desk from the entrance. I asked her for the Letter from the Bank. She printed it for me. As I exited I asked the Front Desk if the Letter could be emailed to me - the lady said yes. I returned to Enquiries to have that done for me. To my surprise the same lady who printed my letter told me the Letter from the Bank could not be emailed to me, she asked me if my email is on their system after I had told her that the Front Desk referred me back to her. she emailed me a letter I could not open from my mail which means I had to call again on Monday 20 November 2017 to be helped promptly by a lady called Adila Isaacs who sent me the electronic accessible letter. The experience was bad, it is appalling to get to witness an employee who has lack of interest in customers and put no effort in doing her job, in such a high standard bank especially at the Grove Mall. I was shocked and disappointed to have been treated in this way and believe you should be aware of your employee actions. This is my first experience with the Grove Mall of bad customer service. I am open to discuss the matter with your management and hope that you will respond wit ha solution to prevent this incident from happening again.