poor customer service

Hi

I called standard bank card division on the 11/09/2017 to cancel my credit card. I was told there was a remaining balance of R156.40 which i assume was a service fee that needed to be paid in. I tried to EFT the money but was unable to from my FNB account. I took some time of work yesterday 15/09/2017 and went in to the cresta branch. I paid the money to the teller and asked her if there was no additional transaction fee and i was told no. I was told to wait until this morning to cancel my card which i did. When i called in around 8:45 am this morning i was told by the card division agent that there was an outstanding transaction fee of R11.50. i asked him why was i not told about the fee yesterday and why is there no other way of helping me? this was met with silence. So i got out of bed this morning and went to the cresta branch , paid in more money than i owe and i bet on tuesday i will be met with more delaying tactics when i call to cancel the card. is this standard banks way of forcing people to bank with them and is this your quality of service?

No wonder so many people leave you

good job