Poor customer service

In March this year I opened a bank account at Standard Bank Carnival Mall branch. I am currently having problems with the account in that it has become inaccessible because it has an auto lock. I went to four Standard Branches and they tried to to resolve the problem but failed. In the meantime I tried cintacted my banker, Kerin, from Carnival City Mall Standard Bank and she refused to help me stating that any Standard Bank branch can help me. She told me go back to my local branch in Meyerton and if they were having challenges they must call her and tell her why they can't help me. When they failed to help in Meyerton I called Kerin so she could talk to the consultant she didn't pick up my call but sent an sms that she'll return my call. She kept me waiting for more than hour and She never came back to me until the bank closed.

On the 10th of October I sent her a watsap asking her to make me an appointment so that I could see her with regards to my problem. She never responded till today. I tried calling sometime later she didn't answer nor return my call.

I am very disappointed with Standard Bank, I was not expecting this kind of service. I have had this problem since the 19th of September to date and I getting no assistance from Standard Bank. I can't access the account. The account doesn't even allow any deposits.