Poor Customer service

<p>My bag was snatched 08th July. I called and reported my bag ****** the lady I spoke to stopped all my cards I confirmed with her I would call again to order them.</p> <p>The following week I received a sms saying my card was delivered to a specific branch. Which I did not order or was even aware that I would be charged per card I called them 17th of July and adviced that I did not agree to the fees deducted from my account which wad R130 per card, I was told the card was being destroyed and that the fees were to be reversed, again on the 19th I called standard bank a lady who was very impatient and kept putting me on hold once again confirmed it will be reversed. To date my money has not been paid back yet I received no cards from the bank !!!! I am extremely frustrated cause I did not chose for my cards to get ****** yet I get charged to replace them without my knowledge and now they don’t give my money back after its disputed. Extremely poor service from a bank I have been dealing with for years!!</p> <p> </p>