Poor Customer Service

<p>I’ve been client of Standard Bank for more than 29 years, never in all this time was I so taken aback by a staff’s lack of willingness to assist. My enquiry for vehicle finance was initiated to my Private Banker on Tuesday morning, she then reverted my enquiry to the vehicle sales consultant for assistance. At that stage my query was interpreted incorrectly, and the respective sales consultant informed me that the transactional banker had misinterpreted my enquiry and therefore requested for documents that was not the required for vehicle finance. Today morning I requested for the vehicle finance application process, noting at current that all 3 of my vehicles are on finance with ABSA Vehicle Finance. I’ve maintained an excellent relationship for almost 16 years, but was looking for comparative rates and therefore my finance app with STD Bank. The initial engagements with the respective STD Bank Vehicle Consultant felt as if he was doing me favour to assist me with my vehicle finance app. I probably forwarded documents more than 6 consecutive times, each one being a different request. I eventually got frustrated of his lame attitude and informed him that I will rather remain with ABSA where I’m treated with proper customer service. Being a client of Nedbank and ABSA Private Bank as well, never have I experienced this kind of customer service, it was almost as if Standard Bank did not need my business. I have an immaculate credit record with my fixed assets worth in excess of R7 million and my individual monthly income of R92K, can this criteria not qualify one for finance?</p>