Poor customer service

<p>On 11 July I went to Standard Bank Albert Street to speak to customer service regarding money that was transferred from my Access account to my Cheque account without me being notified. I do acknowledge that I am in arrears with my overdraft and this was due to unemployment. I was told to call the collections centre which I did from the bank and was advised to email a motivation letter and supporting documents as to why I need them to reverse the money taken. I am very disappointed as I am a long standing client with Standard Bank. I did email them all documents and a motivation letter and up until today I did not receive any response from Standard Bank. </p>