Poor Customer Service

<p>Hi there,</p> <p>I am on my way overseas this week and recently ordered a Shyft card - a new service from Standard Bank which allows me to buy foreign currency on my phone. Usually, people need to notify the bank of their travels in order to be able to use the card overseas. I wasn't sure if I would need to do this with a Shyft card, and so phoned Customer Care to check. I spent a whole 35 minutes on the phone, being transferred between 4 different people or being placed on hold. I eventually gave up because no one knew what I was talking about and the last agent was abrupt and impatient with me. I then went into the Karaglen branch today, told them my story about the phone call I attempted, and they just put me on the phone again to call the same people who don't know what I'm talking about! I understand they don't deal with Forex, but all I need to know is whether I should notify them of my travels!</p> <p> </p> <p>As a last resort, I emailed Shyft from my phone app (I didn't do this initially because I wanted a fast answer, and emails usually take a while), and I must say the consultants on that side were prompt friendly. I just think Standard Bank should train their Customer Care call centre agents better on their products, and prevent them from sending customers on wild goose chases through the various departments. </p>