Poor customer service

Last week Tuesday (07/03/2015) I phoned your call center. I spoke to a consultant whom advised me the sales department would call me back regarding a personal loan, within 48 hours. No phone call. I phoned again on Friday and where told that I will get a call before end of trade, which never happened. Today I phoned again today and were promised a call within two hours, which never happened. I'm very dissapointed in my bank that let me down when I'm down and out. This is not the first time this happened. Call reference number *** and today ***.