Poor Customer Service

<p>I logged a complaint on the Standard Bank website on the 2nd Feb 2017. To date I have had no feedback from Standard Bank. My complaint to Standard Bank was regarding a letter from them stating that there was a short payment on my bond installment for Dec 2016 and that the amount was going to be spread over the remaing term of my loan. The issue is that I have a debit order with them, so how is it possible to have a short payment. My debit order goes thru on the 26th of every month, but for Dec 2016 went off on the 28th. I suspect that Standard Bank had not taken into consideration that the 27th of Dec 2016 was also declared a public holiday. They need to reverse their system and not have the "short payment" amount spread over the remaing term of my bond. So much for simpler, better, faster.</p>