TB
Terrance B
1 reviews | Active since Dec 2014
03 Apr 2015, 08:08
Poor customer service
A debit order for the incorrect amount was processed a month ago. Despite trying, unsuccessfully to date, to have this resolved via my Private Banker and receiving two notifications that \Your service request is important to us and will be resolved at the earliest"";remain unanswered three days later. For a bank that purports to be \""Moving forward\"""
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Replies (1)
Standard Bank's replyOfficial
08 Apr 2015, 11:03Hello terranceb,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply08 Apr 2015, 11:03
Official
Hello terranceb,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***