Poor customer service

<p>Went to the Westville branch today to query a few points on my newly opened cheque account (Because you have to go into a branch for absolutely everything)</p> <p> </p> <p>Walked in, and see one person manning both reception desks and trying to assist customers as well, 10 consultant desks and one lady is expected to man the reception desk and tend to customers as well? How poor of a manager do you need to be to let this happen? Did all your staff leave on one day? </p> <p> </p> <p>I spent an hour there and the person who was being assisted was still there when I walked out, I honestly believe it would have been the end of operating hours before I was assisted. </p> <p> </p> <p>I cannot afford to spend time at a branch, especially if it is completely wasted, this has left a very sour taste in my mouth, especially being a new customer.</p> <p> </p> <p>If someone cannot resolve my issues telephonically then I'm definitely sticking with my old bank. </p> <p> </p> <p> </p> <p> </p>