Poor Customer Service

<p>I have a home loan with standard bank.I got divorced and i havent paid since 2012.I called in last week Wednesday to make arranegments on the bond as the house was sold and i still owe on it.I spoke to a guy by the name of Elias Seqhofa who was dealing with my case.He told me to send him an e-mail with my arrangement on it which i did.He told me he would send me the banking details via e-mail.He didnt and after that i asked him to acknowledge which he did.I sent him follow up e-mails to tell him im still waiting and if there is any problem he should let me know.He just ignored it and it is 4 working days later.This is really poor service especially because i am also in the customer services sector.Its very simple as i all i need is to be able to start paying asap.I even told him i will take further steps but he still iugnored my mail completely.</p>