Poor Customer Service.

I went to vist the Standbank Evaton Mall branch yesterday (22/08/24) around 15h05.

My Wife and I had an account we wanted to settle.

I went into the branch offices to try and book in. While my wife was in the queue to withdraw money it was time for the branch to close its doors.

So I politely asked the service desk lady to let my wife in as the money the money that i needed to settle my account was with her.

The service desk lady exclaimed that they are closed and they can't let anyone in.

I politely pursued her and explained to her how important it is for us to close that account and it has a deadline. She said she can't help and and she looked in to help the next customers.

As i went on to try and raise my case she simply ignored me and called the next customer to her desk. I stood up in disbelief and went to her desk.

She told to stand aside as she was busy with another customer.

I then asked her to open for me so that I can try another branch and I left.

I've never experienced such hostile customer service from a bank before.