Poor Customer Service

I made immediate payments to 2 different accounts on the 26th October, I was charged for it but the recipients haven't received the money even now, the money was deducted from my account.I've been calling since Monday, I was told they are busy working on it. No one is giving me proper feedback, email or courtesy call to tell me how far my query is, or if I can at least be refunded. I'm calling everyday with no resolution, my experience with today's call was the worst. The lady I spoke to couldn't respond to some of the questions I was asking, couldn't give me a time frame or at least comfort to say she will escalate the query. I asked to speak to the manager she told me it won't make a difference, she will tell me the same thing? So what now??? That's not good customer service, I'm looking like a dishonest person to the people I paid and I'm not getting a solution from Standard Bank