Poor customer retention

I am absolutely disappointed with a Bank that I have banked with all my life, Standard bank has gone from bad to worse no wonder they loosing business / valuable clients to other financial institutions. They do not understand the general laws (POPIA / TCF), I had to in the past also get the Ombudsman involved but it seems nothing has changed, well i guess as long as they can debit me with no defaults, they getting their money for the past 10 years without any defaults why should they be concerned about the customers wants / needs example: statements, settlement offers, etc (with that being said Standard bank having incorrect personal information is the reason I got the Ombudsman involved and the interest never seems to end) Standard bank is no longer a bank for the people and the day I pay off what ever is owed to them I will definitely be moving all my accounts out to financial institutions that actually value customer retention.