Poor Customer Relations

I am 54 years old and was banking with Standard bank since I was in high school. A few months ago I changed to FNB and closed my account with Standard Bank. Reason: I have a Pension Backed Loan with Standard bank and my interest rate is prime -1. Sometime last year I found out that they give the same loans to new customers (which do not even bank with Standard Bank) for prime -1.25. I contacted the bank and requested the same rate, prime -1.25 as I was a loyal client for many years who banked with them. They refused. I asked them to re-consider as I will have to re-consider my relationship with Standard Bank if they are not willing to accommodate my request. I basically told the officer that I will close my account. I asked the officer if they are willing to lose me as a customer for a mere .25% interest. Her reply was that she cannot advise me on what to do with my banking. Now I understand why Standard Bank will never be the number 1 bank in SA.

I just thought I will share my experience, Maybe Standard Bank will learn from this.

As soon as we have the time, my wife will also move.