Poor customer relations
How disgusting. The agent who was supposed to correctly ensure payment made into a benificiary CANT LOAD IT CORRECTLY. Then we are told that its our fault she cant load the benificiary correctly, even though she has all of the documents.
The “branch manager “ covered her name tag when she saw me taking her name down. And with a snotty attitude reluctantly hen verbally gave her name to me.
Standard Bank New Market has no idea what cutomer service is. Total incompetance.
My husband eventually leaned over and showed the banker bow to load the benificiary correctly.
Thank you posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Thank you posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Thank you for allowing time and opportunity to address your raised concern.
We refer to your complaint we received, with regards to a breakdown in service you experienced at the New Market branch.
Kindly be informed that the matter is escalated to the area manager responsible for the service centre to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on. I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Complaints Resolution Centre|
***
Best regards,
Thank you for allowing time and opportunity to address your raised concern.
We refer to your complaint we received, with regards to a breakdown in service you experienced at the New Market branch.
Kindly be informed that the matter is escalated to the area manager responsible for the service centre to ensure no repeat of this incident.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on. I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Complaints Resolution Centre|
***
Best regards,