Poor Customer experience

Good day My Prestige account has been in lockup for months now.I am not benefitting from the plus option and are being charged monthly service fees of over R220 .I have previously requested for my account to be downgraded to normal cheque account as well as pay as you yransact but no one is helping and cause me to pay R220 for a service I'm not using.Previously fees was reversed but now fir months same thing happened.Please take ownership as when I was employed you would crossell and upsell to me now that i can't afford it and is unemployed I'm treeted like ****. Please excuse my English but thats how I feel as Standard bank is forever winning from people who is unemployed. Can someone please call me to resolve this issue once and for all. This is not my 1st time complaining about this Acc *** D A Wentzel ***