Poor customer experience

After settling my account, On 13 February 2023 I called to close my account with standard bank. I was told the account cannot be closed remotely as I have R1 balance in the account. I told them I don’t need the money and they can close it however they refused and said I just drive over 20km to the nearest branch in order to close the account. This is pathetic customer experience as I need to use more Monterey that the money left in the damn account in order to close the damn account.