FM
Faith M
1 reviews | Active since Oct 2011
08 Sept 2020, 14:58
Poor customer experience
***
Agents dnt even read emails, have the nerve to ask yet its started on email.
I need assistance with this account
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Sept 2020, 15:17Hello Faith
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply08 Sept 2020, 15:17
Official
Hello Faith
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
FM
Faith M's updateReviewer Update
15 Sept 2020, 21:06Still no response nothing, tried even your complaints on your website
FM
Faith M's update15 Sept 2020, 21:06
Reviewer Update
Still no response nothing, tried even your complaints on your website
Standard Bank's replyOfficial
28 Sept 2020, 11:48Good day Faith,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Standard Bank's reply28 Sept 2020, 11:48
Official
Good day Faith,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre