Poor customer delight

Good day Will someone contact me regarding the judgment standard bank had internally for a close savings account that I'm not using or do I have to leave work again to get this resolved...How long will it take for standard back to remove that from my profile as it is only within standard bank. I'm wanting to buy a house in future there for I wanted a credit card to improve my scoring...Can some please give me feedback as to my account and profile and not just an automated responds. I have other offers it because I use to value Standard bank there for I thought of doing everything with my bank but if this is they way my bank thinks of me by depriving me to have any other product with them and to top it off put a judgment on my profile internally without me knowing...Really upset